Hi Friends! Customers! (Hopefully) Future Customers!
- Do you do custom pins?
- Yes, but it is up to our (and the person(s) in question) discretion if we work together. If you'd like to discuss an idea, We're open to it, but please don't be offended if we don't find it to be a good fit for the brand. Email us!
- We like to work and collaborate with new artists but those pins will be released under the Good Good Pins brand (unless otherwise discussed).
- Where is my order?
- Did you get an email letting you know that your order shipped? If yes, make sure to click the tracking link. Once your order has left our hot little hands, We have no clue what the Post Office does with it, if your package is missing/delayed/forwarded etc., please make sure to contact your post office and ask them for an update or file a claim.
- If you didn't get an email, please contact us. There might have been a typo when you checked out, which caused your shipped email not to send.
- Did you ship my order/When will my order ship?
- Barring any unforeseen circumstances, orders will ship 1-2 times a week. We have a full time job on top of running GGP, so please take mercy on us and understand that we want you to get your order(s) as fast as you want to receive them. We'll do the best to accommodate your request to have it arrive in time for your friend/mother/sister/brother/dad whose birthday in 3-5 days, but can't make any promises, unfortunately, as mentioned before, we cannot control the Postal Service...yet.
- FINE! I'll wait but where is my tracking info?!
- Tracking will not become available immediately! Please allow 24 to 48 hours after receiving your shipment confirmation email for USPS to receive the package and to scan it at the origin facility!
- BUT HOW LONG WILL IT TAKE TO GET MY ORDER THOUGH?!?!?!
- US: Generally, it seems it takes 2 - 5 days to get to your wonderful home from the GGP HQ in Los Angeles. Sometimes it takes longer, depending on day of the week/holidays/Postal Service meltdowns.
- Canada: Generally, it seems to take 1-3 weeks to get to your local Tim Hortons from the GGP HQ in Los Angeles. Sometimes it takes longer, depending on day of the week/holidays/Mounty meltdowns.
- Other Countries: Generally, it seems to take 2-4 weeks to get to your beautiful country from the GGP HQ in Los Angeles. Sometimes it takes longer, depending on day of the week/holidays/carrier pigeon shortages.
- PLEASE NOTE: Customs and import taxes; Buyers are responsible for any customs and import taxes that may apply. We're not responsible for delays due to customs.
- OH NO! I...
Misspelled my name! Misspelled my address! Forgot to leave you a poem in the checkout process. That's okay! email us!
- I received my order and there is an issue (broken pin, missing pin.. etc)
- Fiddlesticks! We are so sorry, please email us and send us some pictures of what the issue is. Let's talk it out.
- Do you have a Coupon Code I can use?
- We post all coupon codes on instagram so we recommend checking there first. You can also sign up for the newsletter, which we send out with special coupon codes as well.
- Can you please send me freebies with my order?
- How about we send you freebies and you come over and do some light gardening and we'll call it even. ;)